At The Apna Mall, customer satisfaction is important to us. We aim to provide quality products and a smooth shopping experience. Please read our Refund & Return Policy carefully.
1. Eligibility for Returns
You may request a return or replacement if:
You may request a return within 30 Days of delivery if:
- The product is damaged, defective, or incorrect
- The product is unused, unwashed, and in original packaging
- Proof of purchase is provided
We also accept returns for non-defective products within 7 days, provided the item is unused and in resellable condition.
Some items may not be eligible for return due to hygiene or clearance reasons. Such exclusions will be clearly mentioned on the product page.
2. How to Request a Return
To initiate a return or replacement:
- Contact us via info@theapnamall.com
- Share your Order ID, product details, and clear images (if applicable)
- Our support team will guide you through the return process
Requests without proper details may take longer to process.
3. Return Pickup & Shipping
Depending on your location and product type:
- We may arrange a return pickup
OR - Request you to ship the product back securely
Products must be properly packed to prevent damage in transit.
4. Refund Process
Once the returned product is received and inspected:
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to the original payment method
- COD refunds will be processed via bank transfer
- Processing time may vary depending on your bank or payment provider
5. Replacement Policy
If you prefer a replacement:
- Replacement will be shipped after return verification
- If the product is unavailable, a refund will be issued instead
6. Non-Returnable Items
The following items are generally not eligible for return:
- Used or damaged products (not due to our error)
- Items without original packaging or tags
- Products marked as non-returnable on the product page
7. Cancellation Policy
- Orders can be cancelled before dispatch
- Once shipped, cancellation requests may not be possible
8. Contact Us
For any questions regarding returns, refunds, or cancellations, please contact:
📧 Email: info@theapnamall.com
🌐 Website: https://theapnamall.com
Our team usually responds within 24–48 working hours.
